Edit: comments below updates situation.
I purchased this monitor on May 11, 2017. (05 / 11 / 2017). Since then (less than 2 months), I have 3 dead pixels.
I understand manufacturing processes aren't perfect, but AOC (whom I have used in my office on many occasions) was entering the premium space. I thought I'd give them a shot, it was a good price. The looks and performance have been exemplary until these pixels, but that is not the worst part.
Since I contacted them late last week, I have received 3 emails.
1. First email consisted of an automated response which is normal.
2. I then spoke with Romeo at Envision Peripherals, which I assume handles AOC's warranty and RMA procedures here in the U.S.
3. Lastly, I received an email from their 'engineering' team which says they will not honor the warranty on this product....
*Because their panel coverage is only for one year.*
Here is the email from a 'Service MANAGER' in engineering.
Hello Lawrence,
The ACO panel warranty is 1 year from the purchase date. Per your invoice, this panel is out of 1 year warranty.
Thank You,
Pin *******
Service Manager
Philips Monitors | AOC Monitors
Suffice it to say, it may be best that I take it up with Amazon customer service, whom I am hopeful after 14 years of business with me, has the ability to calculate timespans from May 2017 until July 2017.
I am amenable to updating this review should AOC actually provides appropriate support for my issue.
| Brand | AOC |
|---|---|
| Manufacturer | ENVISION |
| Series | AGON |
| Colour | Black |
| Item Height | 17.05 inches |
| Item Width | 3.57 inches |
| Standing screen display size | 31.5 Inches |
| Resolution | 2560 x 1440 Pixels |
| Number of HDMI Ports | 2 |
| Voltage | 240 Volts |
| Are Batteries Included | No |
| Manufacturer | ENVISION |
| Item model number | AG322QC4 |
| Product Dimensions | 71.2 x 9.07 x 43.31 cm; 6.64 Kilograms |
| ASIN | B07G1CTZGS |
