To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
The 1st product I received was missing 1 color. The packaging surely could've been alot better. It broke up into dust and made a mess of the other products I received. Fortunately, it was very quickly replaced and the replacement came in perfect condition. It was the exact color I was looking for and it blends nicely. Happy with the replacement and customer service as I was looking forward to this product. Great for what I was looking for.