To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
5.0 out of 5 starsStop leaving a bad review because you people order the wrong face wash!
21 July 2019 - Published on Amazon.com
Size Name: 8 Ounce (Pack of 3)Verified Purchase
STOP LEAVING BAD REVIEWS BECAUSE YOU ORDERED THE WRONG ONE!! I have very sensitive/oily skin and cystic acne. This is the only face wash that clears my skin and gets rid of excess moisture. I absolutely love this product! To all the people leaving 1/2/3 stars because you’re mad you bought the wrong one...maybe read harder? I did the same thing and I didn’t leave a bad review on the other cetaphil wash. I realized I made a mistake. They have the same packaging for all of their products. Pay attention!
3.0 out of 5 starsmake sure you are ordering the one you want!
23 August 2018 - Published on Amazon.com
Size Name: 8 Ounce (Pack of 3)Verified Purchase
I mistakenly thought this was the "gentle cleanser" which I've used for years and is the creamy version which doesn't sting your eyes and feels almost like a moisturizer when you are cleaning your face. For some reason, perhaps just years of using that particular product, I didn't realize there was another version. The "daily cleanser" is different and that is what I ordered. It's more astringent - it's clear and more soap-y - it doesn't sting exactly, but I don't feel safe using it around my eyes for example. I've already opened it so can't return. Noone's "fault" - just giving a heads up to other customers to be sure you're reading the label correctly!
3.0 out of 5 starsThis is NOT the same as Cetaphil Gentle Skin Cleanser, and it does not work as well for eczema
19 June 2018 - Published on Amazon.com
Size Name: 8 Ounce (Pack of 3)Verified Purchase
I have ordered this OVER and OVER again, by accident! It is NOT Cetaphil Gentle Skin Cleanser, even though it comes in the same exact packaging and has close to the same name. I have also ordered the moisture lotion by mistake. Neither works for my eczema-prone skin like the original gentle skin cleanser. I wish the company would make each a different color.
1.0 out of 5 starsI bought this product for my wife for facial cleaning ...
17 January 2018 - Published on Amazon.com
Size Name: 16 Ounce (Pack of 2)Verified Purchase
I bought this product for my wife for facial cleaning because it says facial cleanser on the label. When I received it, I could sense the strong odor of artificial fragrance which makes the user very uncomfortable. Return this product immediately and buy the Cetaphil Gentle Skin Cleanser instead for facial cleaning which is smell free.