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Design for Operational Excellence: A Breakthrough Strategy for Business Growth Hardcover – Illustrated, 16 September 2011
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- ASIN : 0071768246
- Language : English
- Hardcover : 320 pages
- ISBN-10 : 9780071768245
- ISBN-13 : 978-0071768245
- Best Sellers Rank: 29,782 in Books (See Top 100 in Books)
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About the Author
Kevin J. Duggan is the author of Creating Mixed Model Value Streams and the lead author of The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes. A sought after international speaker on Operational Excellence, Duggan has appeared on CNN Headline News and Fox Business Network as the expert in Lean Manufacturing. He lives in North Kingstown, RI.
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Most helpful customer reviews on Amazon.com
I bought the book because of my current work in community banking - defined as banks with $1 billion in assets and less. These banks typically need to manage a myriad of tasks related to operations and compliance, and many of their processes often get created on the fly and then become de facto standard work. Silos develop as they grow in size and processes and communications really suffer.
I like this book because it echoes what we always strove to do during my career in the Army: define what needs to be done (the mission), how well it needs to be done (the performance standard), and then create as simple a process as possible to accomplish the mission, making certain the unit can get the job done if leadership is eliminated.
In my view, the key point in this book is that organizations can - and should - first define their desired future operational and then design and implement the necessary processes, without spending unnecessary time on the staircase of incremental improvement.
For service companies, such as financial institutions, I recommend they also read Duggan's "The Office that Grows Your Business." This book will be useful for people who don't want to read through an entire book about Operational Excellence.
I wrote a more detailed review about "Design for Operational Excellence's" relevance for community banks that is posted on the ABAJournal website.
Well done Kevin!
Design lean value streams
Make lean value streams flow
Make flow visual
Create standard work for flow
Make abnormal flow visual
Create standard work for abnormal flow
Have employees in the flow improve the flow
Perform offense activities
A must read for Lean Manufacturing enthusiasts
Duggan has suggested that Operational Excellence is a well-defined destination. Operations could be designed to reach and maintain the status of excellence. This status of excellence is practically a self-healing flowing process that is extremely visual for both normal and abnormal flows. Such a visual system allows each and every employee to spot an abnormality as it happens and fix it before the flow stops. Management is now free to do offensive work to grow the business as the process is being "automatically" run at its best designed state.
Duggan has architected a well-structured step-by-step approach to design a process that will achieve and maintain operational excellence. The lean tools are still being used the same way but now with a different perspective: to grow the business.
I recommend this book to every lean thinker, practitioner and consultant.