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I loved how it intertwined building up the people around you through servant & authentic leadership with one's own ambitious personal career growth. Dr. Iwan's story was and is inspiring and led into a fantastic introduction to the hotel industry and part that hospitality plays in the people industry. Not only do I recommend this to colleagues, but also to my future self. I see it being a great book to return to time and time again as it is a great reminder to put people first.
Mastering Hospitality , written by Dr. Iwan Dietschi, with passion, experience and knowledge, perfect for hoteliers and those who want to become one. It reminds me of what I've learned from many mentors (in my time working with The Ritz Carlton Company, The Regent, Capella etc.) in recent years and teaches me the way to get better. I couldn't put this book down until I had devoured all of the detailed explanations. If I need an advice for my future, I know where to find it.