Mismatch: How Inclusion Shapes Design Hardcover – 16 October 2018
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- Language : English
- Hardcover : 176 pages
- ISBN-10 : 0262038889
- ISBN-13 : 978-0262038881
- Reading age : 18 years and up
- Best Sellers Rank: 48,422 in Books (See Top 100 in Books)
- Customer reviews:
Mismatch is a powerful read that not only has the potential to change the way we approach design but also serves as a strong check to our ingrained assumptions about how and why people move, act, speak, and interact (or dont).―Gray Magazine
Designing for inclusion is not a feel-good sideline. Holmes shows how inclusion can be a source of innovation and growth, especially for digital technologies. It can be a catalyst for creativity and a boost for the bottom line as a customer base expands. And each time we remedy a mismatched interaction, we create an opportunity for more people to contribute to society in meaningful ways.―800-CEO-READ
One-of-a-kind...Take[s] inclusive design out of an academic setting and into the working world. Nobody really wants to exclude people from their designs and this book shows you how you can avoid doing that.―Fast Company
[Does] a very good job of tearing down the blinders we wear and helping to expose designers to the impact of what we create....with a practicality that is refreshing and encouraging.―Tim Kadlec
About the Author
An internationally recognized leader at the intersection of design and technology, John Maeda is Executive Vice President/Chief Experience Officer at Publicis Sapient. He was the 16th President of the Rhode Island School of Design (RISD). He is the author of Design by Numbers, The Laws of Simplicity, and Redesigning Leadership, all published by The MIT Press.
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Most helpful customer reviews on Amazon.com
I will often write a brief review lauding the merits of a recently finished book, sharing thoughts and observations about its contents. However, in this case, I wanted to take a slightly different approach and write a note directly to you as the author. This 'review' is going to be a distillation of of your efforts have impacted me personally.
I stumbled on your book purely by chance. Lucky for me though that I opted to read it right away. I am currently pursuing some academic work in the field of health and rehabilitation leadership, and am enrolled in a course this semester on Diversity, Inclusion, and Accommodation. Further, I've spent my career supporting individuals with disabilities, and I also happen to live with my own disability. Your book's premise was quite attractive to me given what I was pursuing and its relevance to my life's work.
One of the issues that I've struggled with over the years is articulating and consolidating the sheer breadth of issues faced by the broad community of persons living with disabilities. How do we align the interests of people who have needs that may be at cross-purposes with each other? For example, what works for a person with a vision impairment might not be very supportive of someone living with a seizure disorder.
Kat - you offer a refreshing perspective on how we can collectively support each other. You don't simply talk about universal design; you don't lecture your reader about social justice; and you don't dwell on overly technical issues. Instead - you appeal to your reader to consider using the basis of inclusion as a driving force for creativity. You encourage your reader to take an expansive mindset that draws on the experiences of the excluded as a source of inspiration and continuous improvement. In your manner of writing and sharing, you effectively dismantle that sense of sheer overwhelm that we face when we feel like we want to make things right, but simply are paralyzed by uncertainty of where to start!
The answer has been in plain sight all along -- it's in the design! How we build the world that we live in dictates the experience that we create for ourselves and for others. While your expertise focused on the software experience and the digital infrastructure, a thoughtful reader is able to extrapolate meaningful insights into how we shape the physical stuff we use, the software we interact with, and the policies we live within. Everything we think, say, and do is a gesture of design. We craft our spoken word, aiming for explicit impact with careful selection of vocabulary -- this is design. We arrange our furniture for aesthetics and practicality -- this is design. We move in a certain direction toward a specific destination -- this is design!
Thank you Kat for sharing your experiences, your insights, and your wisdom. I am a better person for it.
The author could have probably benefitted by hiring a good graphic designer. One somehow expects that a book that talks about design should, well, be much better designed.
All of these are still relevant when approaching design but what Kat Holmes amplifies in Mismatch is the need to dive a bit deeper, reach out a bit farther, talk and listen a bit more and maybe work slightly harder. We need to step outside our comfort zone in order to grow individually and also to improve upon a products own design elasticity. Those who have lived through exclusion have extraordinary insights that highlight the biases in current solutions and approaches. They need to be equal partners in our exploration and process.
Kat reinforces the idea that we, as designers, developers, product managers, all have the power to make change happen. If we think about disability as mismatched interactions versus a personal health condition, we can establish a new and profound mindset. A new approach that when designing for inclusion, we ultimately are designing for uncertainty and our future selves. There is also business justification rooted in an inclusive process but most importantly, its designing product with clear intent and purpose that makes things a bit better so that more people can play.