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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation Hardcover – 16 January 2014

4.6 out of 5 stars 265 ratings

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Product details

  • Language : English
  • Hardcover : 224 pages
  • ISBN-10 : 0071828915
  • ISBN-13 : 978-0071828918
  • Customer reviews:
    4.6 out of 5 stars 265 ratings

Product description

From the Back Cover


"Value stream mapping has evolved from its roots as a tool used by geeks to reimagine and reconfigure manufacturing operations to a process to enable deep organizational intervention and transformation. With Value Stream Mapping, Karen Martin and Mike Osterling provide an outstanding guide for practitioners engaged in the challenging work of improving the horizontal flow of value across organizations."
-- John Shook, Chairman and CEO, Lean Enterprise Institute, and author, Learning to See

"Despite decades of viewing value stream mapping as the core tool of Lean transformations, there is still confusion. Karen and Mike put mapping in its proper perspective as a methodology for getting high-performing teams to see waste, share a future state vision, and build meaningful actions that are carried out with passion and purpose."
-- Jeffrey Liker, author, The Toyota Way

"In Value Stream Mapping, Karen and Mike not only provide a great how-to book for transforming value streams, they also demonstrate the benefits that taking a holistic view can have on an organization's culture and commitment to customer value. There is something to learn for the novice and expert on every page."
-- Jeff Chester, Chief Revenue Officer & Senior Vice President, Availity

"Martin and Osterling have written an excellent book that shows you how to do value stream mapping and do it right. Follow their advice and your organization will get the profoundly radical change required to better serve your customers and create unprecedented profits and agility."
-- Brian Maskell, author, Practical Lean Accounting

About the Author

Karen Martin is president of The Karen Martin Group, Inc., a firm that specializes in business performance improvement and Lean management practices. She's also the author of the Shingo Research Award–winning The Outstanding Organization, an instructor in the University of California, San Diego's Lean Enterprise program, and an industry advisor to the University of San Diego's Industrial and Systems Engineering program.

Mike Osterling provides support and leadership to organizations on their Lean transformation journey. Prior to consulting, Mike played a key internal role in Schneider Electric's Lean transformation during the 1990s. He is the cofounder of San Diego State University's Lean Enterprise program and continues to teach at SDSU and other universities.

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Most helpful customer reviews on Amazon.com

Amazon.com: 4.4 out of 5 stars 111 reviews
David J. Niles
4.0 out of 5 stars • The author offers an excel tool for documenting the processes and calculating results • Identifications of risks to be avoided – some foundational areas to watch for • Value stream mapping phases and tasks – gets you started • Value stream map charter example – always good to see an alternative template
11 September 2017 - Published on Amazon.com
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22 people found this helpful
5.0 out of 5 stars Extremely Helpful and Thorough Coverage of Value Stream Mapping
4 August 2019 - Published on Amazon.com
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5 people found this helpful
Glenn G. Burnside III
3.0 out of 5 stars Lots of words but not enough meat
26 February 2018 - Published on Amazon.com
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9 people found this helpful
Robert Scavilla
4.0 out of 5 stars Complete Instructions on VSM
2 March 2020 - Published on Amazon.com
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3 people found this helpful
John H Watson
4.0 out of 5 stars Not what I thought the book was about, but interesting none the less
9 April 2020 - Published on Amazon.com
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One person found this helpful