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Woll Lite/Plus Diamond Re... has been added to your Cart

Woll Lite/Plus Diamond Reinforced Nonstick Scratch Resistant Cast Aluminum Induction Ready Fry Pan, 9.5-Inch, 9.5 Inch

by Woll
4.6 out of 5 stars 178 ratings

Price: S$182.32
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Fry Pan
9.5 Inch

Enhance your purchase

  • Extremely cut and scratch resistant, ultra hard coating with embedded diamond crystals and totally non-stick thanks to superfine nanoparticles
  • Cast handle for safe lifting and handling with an integral, threaded brass insert for sturdy, firmly affixed handles
  • Additionally reinforced edge offers high level of shock resistance and no-mess pouring of sauces

Product information

Style Name:Fry Pan  |  Size Name:9.5 Inch

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WOLL Diamond Lite Cookware

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Most helpful customer reviews on Amazon.com

Amazon.com: 4.0 out of 5 stars 120 reviews
Bellavoce
4.0 out of 5 stars LOVED for the first year and a half...then the pan fell apart...
14 January 2021 - Published on Amazon.com
Style Name: Sauté Pan with LidSize Name: 11 InchVerified Purchase
Customer image
4.0 out of 5 stars LOVED for the first year and a half...then the pan fell apart...
Reviewed in the United States on 14 January 2021
I loved the Woll Diamond Lite Saute Pan for the first year and half I had it. Did a great job of evenly cooking food the non-stick coating was heavy duty and a breeze to wipe off. However, just last month, about a year and a half after I purchased the pan, I notice the induction bottom starting to separate from the main body of the pan. Woah! I've babied this pan...hand washed/dried, never used metal utensils on it, etc. Why is the bottom now separating from the pan?

As this is obviously a manufacturer's defect, I contacted Woll's customer service via the contact form on their website. It's now been over a month since I first filled out that form...and I have still not heard back from them. I went and submitted another claim request tonight in hopes that a second attempt to contact might produce better results. The really unsettling fact is that you get a message on the webpage after submitting the form in German (I google translated it to something like Thanks for your request. We will be in touch) but get absolutely no indication that the message has been received otherwise...no automatic e-mail confirmation (you have to give your e-mail on the form so that seems like a no brainer) or anything. I expected much more from a high-end cookware manufacturer.

I like to consider myself a reasonable person, but I'm now stuck with my main cooking pan that works in a very decreased capacity (and I'm honestly not sure if I should even be using it at this point) and no attempt as of yet from the manufacturer to remedy the situation. For the amount of money these pans cost...there should be a more robust or at least semi-existent customer service department in place.

If they reach out to rectify the issue, I will update my review, but as of right now 1 STAR and BUYER BEWARE.

*UPDATE*
After nearly a month and a half and using a very roundabout method, I was finally able to connect with a customer service representative. NOTE: Do NOT use the “Contact Us” form on the Woll website as it is apparently broken or not checked regularly. For claims in the USA, e-mail service@frieling.com. Frieling’s service department out of SC was quick and efficient. I had to send in several photos of the issue, which is customary, and they sent out a replacement pan in less than a week with no hassles.

Updated rating:
⭐️⭐️⭐️⭐️⭐️ 5 stars for the pan (it worked very well before the bottom started coming off...going to chalk this up to a manufacturing fluke).

⭐️⭐️⭐️⭐️⭐️ 5 star customer service once you are able to connect with a representative.

⭐️ Website interface and warranty claim processes. The website contact form does not work and there is no other way to contact customer service except to make an international call (sorry, not going to happen). After waiting for a month and a half and filling out the contact form twice, I emailed another random email address I found scouring their website and requested to be put in contact with their customer service department. For a high-end cookware manufacturer I’d expect a more user friendly service experience.
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5 people found this helpful
gFiskjr
4.0 out of 5 stars Great pan and lid but...
9 June 2021 - Published on Amazon.com
Verified Purchase
Ron Gaskin
5.0 out of 5 stars Finally, after a grave yard of non stick pans... this pan lives on as a reliable non stick pan!
16 January 2017 - Published on Amazon.com
Style Name: Fry Pan with LidSize Name: 9.5 InchVerified Purchase
4 people found this helpful
W. Ezell
4.0 out of 5 stars So far, best nonstick pan I've tried
6 July 2016 - Published on Amazon.com
Style Name: Fry PanSize Name: 11 InchVerified Purchase
4 people found this helpful
EFS
1.0 out of 5 stars just like everyone said
9 February 2016 - Published on Amazon.com
Style Name: Fry PanSize Name: 8 InchVerified Purchase
6 people found this helpful