it isn't straight forward plug and play as many other users have reported. you need to probably use a win10 device and get the right connector usb device to have it recognized. the drivers required a few reboots and use of device manager. if all else fails go to crucial.com to get the necessary download of apps/ drivers. warranty wise it was very difficult to get the necessary support from amazon sg who were the sellers. it took me a few social media complaints and daily write-in before a competent CS manager responded to the issue. been using it for a month now, and so far so good.