You can return your package using Your Orders When you return an item, you may see different return options depending on the seller, item, or reason for return. A refund will be issued in accordance with Amazon.sg refund policy, once we receive the item(s) or after the seller notifies us of receipt of return, as the case may be.
The Returns Support Centre offers you the option to have your item collected/picked up, rather than you having to post it. You will be able to choose from several time windows so that the return can be collected at your convenience (e.g. morning, afternoon, evening).
Note: It is not possible to request a very specific collection time (e.g. 4.00 pm).
Amazon will collect the item(s) that you would like to return up to 6.00 pm, as long as an adult is available at the collection address to hand over the package. Amazon will not accept packages left in safe locations. If your collection address is non-residential or an apartment complex, your package will need to be left at a reception area.
Drop-offs are offered by our carrier partner Ninja Van. When this option is displayed during the returns process, below it you will see a link to the Drop Off Locator. Click the link and identify a location in your area for you to drop off your return.
To return an item using a Drop Off location:
Note: If the returned product contains hazardous material, the system will provide a Hazmat label. Please print that and paste it on the return package.
If the option to return your item using a prepaid option is not available for your return, you can send the item to us yourself with the address label provided, using any carrier that is convenient for you. You can generate the self-ship return label from the Returns Support Centre (see ‘How do I return an item?’ on the ‘About Returns and Refunds’ help page). We recommend that you use a trackable delivery service. Please retain any tracking information given to you by the carrier. If you send the item to us on your own and the reason for return is the result of an Amazon error or, if we have agreed to bear the return dispatch costs (for example, in the case of Free Returns), your refund will automatically include up to S$5 in return dispatch fees.
You will need the following return documentation for return delivery:
Put the return authorisation inside your package, attach the label to the outside and send the item to us on your own with any carrier that is convenient for you.
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