Return Items You Ordered

You can return items sold on Amazon. When you return an item, you may see different return options depending on the seller, item or reason for return.

1. What can I return?

For most items that you purchase on Amazon.sg, you may request returns within the 15-day return timeline.

When you return an item, you may see different return options depending on the seller, item or reason for return. Find out more about our Returns Policy, at the Amazon.sg Returns Policy.

2. Can I return my item for a replacement?

You can replace the items that are sold and fulfilled by Amazon SG. Find out more about our Replacements Policy, at Amazon.sg Replacements Policy.

3. How do I return an item?

To Return items:

  1. Go to the Returns Support Centre, and click click Return/Replace items
  2. Select the item that you want to return, and click click Return/Replace items.

Note:

  • If you choose to return your item via pickup, you will need to select your preferred Date and Time for return from the available slots displayed.
  • If you choose to return your item via drop-off, you will see the option for a prepaid Ninja Van label along with a link to locate a convenient drop-off location. Find out more about drop-offs at Return Shipping Options and Guidelines.
  • If your item is ineligible for a prepaid return, you will receive a self-ship label. Print the label and return authorisation, put the authorisation inside of your package and attach the label to the outside. Send the item to us on your own with a carrier that is convenient for you.
  • If you do not have a printer when you are completing your return, you can print later (we will email you a link to your label), or you can have someone else print your label for you.
  • The return dispatch charges, if incurred during the return process, will be refunded in accordance with the Amazon.sg Refund policy.
  • If the item was sold by a seller and you see that they need to approve your return request, click Submit for Approval.

    Some sellers may need to review your return request before providing a label or instructions on how to return your items. If you do not receive a response within two business days, you can submit an A-to-z Guarantee Refund Request. For more information, go to A-to-z Guarantee Refund.

  • After you initiate the return, you can view the status of your return in Your Orders by selecting View Return/Refund Status next to the relevant order.

4. What should I keep in mind when returning an item?
  • The item that you wish to return must be eligible for return and must be returned within the return timeline.
  • When creating a return for your item, depending on the item, reason for return, seller and location, you may see one or more of the following options: to return your item via pickup, via a drop-off location or by dispatching it to us on your own. See Return Shipping Options and Guidelines for more information regarding the return options.
  • If you are returning an item where personal information pertaining to you and/or a third party may be saved, you must erase this information completely prior to sending the item back to us. You will be fully responsible for any data breach that may occur if you fail to do so.
  • To make sure that you receive the correct refund, do not include items from multiple orders or deliveries in the same box.
  • If you are returning an item for a refund, make sure that you do not include items from multiple orders or deliveries in the same box to ensure that you receive the correct refund. You will be issued a refund in accordance with the Amazon.sg Refunds policy, once we receive the item(s) or after the seller notifies us of receipt of return, as the case may be.

5. How can I track my return?

To track your return:

  • Go to the Returns Centre.
  • Click View Return/Refund Status to track your return.

You can also track your package on the carrier's website with the help of the Tracking Number. To get the Tracking Number, go to Your Orders, select the return package that you wish to track, click on View Return/Refund Status and get the Tracking Number. You can use this Tracking Number on the carrier’s website to track your return.

6. How can I track my replacement package?

You can track your replacement order from Your Orders after it has been dispatched. Find out more about tracking a package on our Track Your Package help page.

7. How and when will I get my refund?

Once you have returned your item, a refund will be issued after we receive the item, or after the seller notifies us of receipt of return (in the case of items sold and fulfilled by a third-party seller). Most refunds are issued based on the payment method used at the time of purchase.

Payment Method Refund Method Refund Time (After Return Is Processed)
Credit Card/Debit Card Credit Card*/Debit Card* 5–10 business days
Credit Card/Debit Card Amazon.sg Gift Card 6–12 hours
Amazon.sg Gift Card Amazon.sg Gift Card 6–12 hours
Credit Card and Amazon.sg Gift Card Amazon.sg Gift Card or both Reference times above for details

* If the original card has been lost, stolen or expired, the customer will be able to select a Gift Card refund online or contact customer service to have the refund applied to another credit card.

Processing time for returns may take up to five business days after we receive the item(s). For more details, please see the Amazon.sg Refunds Policy.

8. How can I return a gift?

To return a gift for a refund/replacement, go to our Online Returns Centre and click Return a gift option. For details, visit our help topic on Gift Returns.

9. Can I return an Amazon International Store Product?

Amazon International Store Products can be returned in line with the Amazon International Store Returns policy.

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