You can return items sold on Amazon. When you return an item, you may see different return options depending on the seller, item or reason for return.
For most items that you purchase on Amazon.sg, you may request returns within the 15-day return timeline.
When you return an item, you may see different return options depending on the seller, item or reason for return. Find out more about our Returns Policy, at the Amazon.sg Returns Policy.
You can replace the items that are sold and fulfilled by Amazon SG. Find out more about our Replacements Policy, at Amazon.sg Replacements Policy.
To Return items:
Some sellers may need to review your return request before providing a label or instructions on how to return your items. If you do not receive a response within two business days, you can submit an A-to-z Guarantee Refund Request. For more information, go to A-to-z Guarantee Refund.
If you are returning an item for a refund, make sure that you do not include items from multiple orders or deliveries in the same box to ensure that you receive the correct refund. You will be issued a refund in accordance with the Amazon.sg Refunds policy, once we receive the item(s) or after the seller notifies us of receipt of return, as the case may be.
To track your return:
You can also track your package on the carrier's website with the help of the Tracking Number. To get the Tracking Number, go to Your Orders, select the return package that you wish to track, click on View Return/Refund Status and get the Tracking Number. You can use this Tracking Number on the carrier’s website to track your return.
Once you have returned your item, a refund will be issued after we receive the item, or after the seller notifies us of receipt of return (in the case of items sold and fulfilled by a third-party seller). Most refunds are issued based on the payment method used at the time of purchase.
|Payment Method||Refund Method||Refund Time (After Return Is Processed)|
|Credit Card/Debit Card||Credit Card*/Debit Card*||5–10 business days|
|Credit Card/Debit Card||Amazon.sg Gift Card||6–12 hours|
|Amazon.sg Gift Card||Amazon.sg Gift Card||6–12 hours|
|Credit Card and Amazon.sg Gift Card||Amazon.sg Gift Card or both||Reference times above for details|
* If the original card has been lost, stolen or expired, the customer will be able to select a Gift Card refund online or contact customer service to have the refund applied to another credit card.
Processing time for returns may take up to five business days after we receive the item(s). For more details, please see the Amazon.sg Refunds Policy.
To return a gift for a refund/replacement, go to our Online Returns Centre and click Return a gift option. For details, visit our help topic on Gift Returns.
Amazon International Store Products can be returned in line with the Amazon International Store Returns policy.
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