About Returns, Refunds and Replacements

Frequently asked questions about returns, refunds and replacements.

1. What can I return?

For most items you purchase on Amazon.sg, you may request returns within the 15-day return window.

When you return an item, you may see different return options depending on the seller, item, or reason for return. Find out more about our Returns Policy, at Amazon.sg Returns Policy.

Note: We've extended our return window for the 2020 Holiday season. Most of the items shipped between 1 October and 31 December can be returned until 31 January 2021

2. Can I return my item for a replacement?

You can replace the items that are sold and fulfilled by Amazon SG. Find out more about our Replacements Policy, at Amazon.sg Replacements Policy.

3. How do I return an item?

To Return items:

  1. Go to the Returns Support Centre, and click click Return / Replace items
  2. Select the item you want to return, and click click Return / Replace items.

Note:

  • If you choose to return your item via pick up, you will need to select your preferred Date and Time for return from the available slots displayed.
  • If you choose to return your item via drop-off, you’ll see the option for a prepaid Ninja Van label along with a link to locate a convenient drop-off location. Find out more about drop-offs at Return Shipping Options and Guidelines.
  • If your item is ineligible for a prepaid return, you will receive a self-ship label. Print the label and return authorisation, put the authorisation inside of your package and attach the label to the outside. Ship the item to us on your own with a carrier that is convenient for you.
  • If you don't have a printer when you're completing your return, you can print later (we'll e-mail you a link to your label) or you can have someone else print your label for you.
  • The return dispatch charges, if incurred during the return process, will be refunded in accordance with the Amazon.sg Refund policy.
  • If the item was sold by a seller and you see that they need to approve your return request, click Submit for Approval.

    Some sellers may need to review your return request before providing a label or instructions on how to return your items. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, go to A-to-z Guarantee Refund.

  • After you initiate the return, you can view the status of your return in Your Orders by selecting View Return/Refund Status next to the relevant order.

4. What should I keep in mind when returning an item?
  • The item that you wish to return must be eligible for return and must be returned within the return window.

    Note: We've extended our return window for the Holiday season. You will have until midnight of 31 January 2021 to return any eligible items that are shipped between 1 October 2020 and 31 December 2020. See the Amazon.sg Returns Policy for more details.

  • When creating a return for your item, depending on the item, reason for return, seller and location, you may see one or more of the following options: to return your item via pick-up, via a drop-off location, or by dispatching it to us on your own. See Return Shipping Options and Guidelines for more information regarding the return options.
  • If you are returning an item where personal information pertaining to you and/or a third-party may be saved, you must erase this information completely prior to sending the item back to us. You will be fully responsible for any data breach that may occur if you fail to do so.
  • To make sure that you receive the correct refund, do not include items from multiple orders or deliveries in the same box.
  • If you are returning an item for a refund, make sure that you do not include items from multiple orders or deliveries in the same box to ensure you receive correct refund. You will be issued a refund in accordance with the Amazon.sg Refunds policy, once we receive the item(s) or after the seller notifies us of receipt of return, as the case may be.

5. How can I track my return?

To track your return:

  • Go to the Returns Centre.
  • Click View Return / Refund Status to track your return.

You can also track your package on the courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID on the carrier’s website to track your return.

6. How can I track my replacement package?

You can track your replacement order from Your Orders after it has been dispatched. Find out more about tracking a package on our ‘Track Your Package’ help page.

7. How and when will I get my refund?

Once you have returned your item, a refund will be issued after we receive the item, or after the seller notifies us of receipt of return (in case of items sold and fulfilled by a third-party seller). Most refunds are issued based on the payment method used at the time of purchase.

Payment Method Refund Method Refund Time (After Return Is Processed)
Credit Card / Debit Card Credit Card* / Debit Card* 5-10 business days
Credit Card / Debit Card Amazon.sg Gift Card 6-12 hours
Amazon.sg Gift Card Amazon.sg Gift Card 6-12 hours
Credit Card & Amazon.sg Gift Card Amazon.sg Gift Card or both Reference times above for details

* If the original card has been lost, stolen or expired, the customer will be able to select a Gift Card refund online or contact customer service to have the refund applied to another credit card.

Processing time for returns may take up to 5 business days after we receive the item(s). For more details, please see the Amazon.sg Refunds Policy.

8. How can I return a gift?

To return a gift for a refund / replacement, go to our Online Returns Centre and click Return a gift option. For details, visit our help topic on Gift Returns.

9. Can I return an Amazon International Store Product?

Amazon International Store Products can be returned in line with the Amazon International Store Returns policy.

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