Cancel Items or Orders

You can cancel items or orders that haven't entered the dispatch process by visiting the Your Orders section in Your Account.

If the order has already entered the dispatch process, you can't change it. If it hasn't entered the dispatch process yet, cancel an item or an entire order, by visiting Your Orders:

To cancel items, go to

Cancel Items or Orders

Note: For Amazon Fresh orders ,the option to cancel individual items from the order is not available. You can choose to cancel the entire order if it is hasn't entered the dispatch process.

If you want to cancel the entire order, select all of the items.

After we've been able to successfully process the order cancellation request, we'll send you a confirmation message to the e-mail address on your account.

You can also confirm that the order was cancelled by visiting Your Account. If you see the order in the Cancelled Orders section, it was successfully cancelled.

For orders sold and fulfilled by a third-party seller only, you'll be able to request a cancellation by clicking the Contact Seller button and selecting Cancellation Request from the drop-down menu. If the order has already entered the dispatch process, this option won't be available. If your order was sold and fulfilled by a third-party seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.

If your order was sold and fulfilled by Amazon SG, or sold by a third-party seller and fulfilled by Amazon SG, and can't be modified, you can refuse the parcel or return it using our Returns Support Centre.

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