Amazon Singapore COVID-19 Priority Service for the Elderly- FAQs

Frequently Asked Questions


  1. What is Amazon Singapore COVID-19 Priority Service for the Elderly?

    Amazon Singapore COVID-19 Priority Service for the Elderly is a programme launched to support our seniors during this (COVID-19) challenging time. Through this programme, we aim to provide our customers who are 60 years & above with easier access to key grocery essentials and top selling grocery items, and ensure we maintain optimal stock availability for these items.

  2. What is the benefit of the Amazon Singapore COVID-19 Priority Service for the Elderly?

    Customers who are 60 years old & above can enjoy easier access to key grocery essentials and top selling grocery items on Amazon.sg and have them delivered at the convenience of their doorsteps.

  3. Am I eligible for the Amazon Singapore COVID-19 Priority Service for the Elderly?

    You are eligible for the Amazon Singapore COVID-19 Priority Service for the Elderly if you are 60 years old or above.

  4. How can I participate in or benefit from the programme?

    To participate in the programme:

    1. Contact our customer service team here through email, chat or phone and let them know you're calling regarding in this programme
    2. Our customer service team will walk you through a verification process to assess eligibility
    3. Once confirmed, our customer service team will provide you a special link to access a selection of essential products for purchase.

    Note: The information that you provide as part of your responses will be subject to Amazon.sg's Privacy Notice and Conditions of Use.

  5. What is the duration of this programme? OR For how long will this programme be active?

    The programme is available from 1st June 2020 until further notice.

  6. How many times can I enjoy this privilege?

    You can shop as many times as required. However, we would recommend consolidating your purchases in as few orders as possible, so that other eligible customers can also benefit from the programme.

  7. When will my order be delivered when I place it using the Amazon Singapore COVID-19 Priority Service for the Elderly?

    You will see the estimated delivery time of the order at checkout. After you place an order, you can also track your package from Your Orders.

  8. I wish to return an item that I ordered it using Amazon Singapore COVID-19 Priority Service for the Elderly?

    You can return most items sold on Amazon.sg within the return window. For more details refer to our help page About Returns and Refunds.

    Note: Extended Returns information: Nothing is more important than the health and well-being of our customers, employees, selling partners and the communities we serve. To that end, we're temporarily extending the return window to give you more time to return your items. Most items fulfilled by Amazon SG or our third-party sellers that are eligible for return and are delivered between April 01, 2020 and June 01, 2020 can now be returned until June 30, 2020. For returns information on Amazon International Store products, please visit here.

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