Fire TV Support

Get Started

• What is the All-New Fire TV Experience?
• Set Up Your Fire TV
• Set Parental Controls on Fire TV
• Download Apps on Your Fire TV Device
• Amazon Fire TV Quick Start Guides
• Use Your Amazon Fire TV in a Different Country
• Amazon Fire TV Help Videos

Fire TV Profiles

• What Are Fire TV Profiles?
• Create Fire TV Profiles
• Edit Your Fire TV Profiles
• Remove Fire TV Profiles on Your Fire TV

Device Settings and Features

• Customize the Apps on Your Fire TV's Main Menu
• Change Your Fire TV's Language
• Manage App Permissions on Fire TV
• Update the Software on Your Fire TV
• Fire TV Device and Accessory Software Updates

Audio Settings

• Audio is Out of Sync on Your Fire TV

Fire TV Remotes

• Pair Additional Fire TV Remotes
• Use the Fire TV App to Pair Your Remote
• Use Your Mobile Device Like a Fire TV Remote

Network Issues

• Troubleshoot Wi-Fi Connection Issues with Your Fire TV
• Restart Home Network Devices

Remote Issues

• Can't Pair Your Fire TV Remote
• Can't Pair Your Fire TV Remote During Setup
• Pair Additional Fire TV Remotes
• Use Your Mobile Device Like a Fire TV Remote
• Reset Your Fire TV Remote

Device Issues

• Can't Screen Mirror on Fire TV Devices
• Fire TV Logo Stuck on TV Screen
• Fix a Blank TV Screen on Fire TV Devices
• Fire TV Isn't Turning On
• Make Fire TV Stop Reading the Screen
• Restart Your Fire TV Device
• Reset Your Fire TV Device to Factory Settings
• Unable to Update Your Fire TV Device

Content Issues

• App Crashes or Won't Load on Your Fire TV Device
• Clear App Data and Cache on Fire TV Devices
• Uninstall Games & Apps on Your Fire TV Device