Fire TV Logo Stuck on TV Screen

To resolve startup issues, restart your device or check the device connections.

Other common solutions:

• Restart your Fire TV device.
• Use the power cord or adapter included with your device to plug the Fire TV device. This ensures Fire TV has access to enough power.
• Let the device sit for 25 min (turned on) or until the screen changes.
• If possible, try with and without an HDMI adapter or extender.
• Make sure that you're using a high-speed HDMI cable.
• Try using a different HDMI port.
• For HDMI hubs, try plugging the Fire TV device directly into the TV.
• Confirm that your TV is HDCP-compliant. Review the video-cable section of the TV owner's manual.
• If possible try using a different TV.

If the issue persists, reset your Fire TV device to factory settings.

Related Help Topics

• Restart Your Fire TV Device
• Set Up Your Fire TV
• Reset Your Fire TV Device to Factory Settings