Secure Delivery with a One-Time Password

You'll receive a secured delivery of your package. You need to verify it using the one-time password (OTP) we sent you.

An OTP adds an extra layer of security to your packages.

If an OTP is required, we send a three-digit, numeric OTP to your registered email address after we ship the item.

You can also find the OTP by selecting Track Package beside the order in Your Orders.

Your OTP is valid until the end of the delivery day.

To use your OTP, enter it into the delivery agent's device. The device verifies the OTP and the driver gives you the package.


  • If you're not available to receive the package, you can share the OTP with someone you choose and they can receive the package for you. We don't recommend sharing the OTP with an unknown person. If no one can receive the package, we'll re-attempt the delivery on the next working day.
  • Don't share the OTP with the delivery agent over the phone.

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