Returns Policy

For most items you purchase on, you may request returns within the 15-day return window. You can use this page to learn about our return policies. This policy is in addition to, and does not affect your rights under the Consumer Protection (Fair Trading) Act, including any rights you may have in respect of faulty items. Third-party sellers on are expected to offer returns on an equivalent basis, but their specific policies may vary.

Extended Returns information: We've extended our return window for the 2020 Holiday season. Most of the items shipped between 1 October and 31 December can be returned until 31 January 2021.

Returns Policy:

Products are returnable on within the applicable return window for any reason on When you return an item, you may see an option for a refund or replacement. Replacements are only available for items that are sold and fulfilled by Amazon SG – see About Replacements and Refunds Policy.

Damaged/defective or any Amazon error returns will receive a full refund including a refund of original shipping charges. Unless otherwise stated, original shipping charges will not be refunded on returns due to customer choice/error.

Unless the item was defective, a return will be processed only if:

  • it is determined that the product was not resized, damaged or otherwise altered after delivery while in your possession;
  • the product is not different from what was dispatched to you;
  • the product is returned in original condition (with brand’s/manufacturer's box, price tag intact, user manual, warranty card and all the accessories therein); and
  • does not contain products which are not suitable for return due to health protection or hygienic reasons, or which are, after delivery, inseparably mixed with other items

If you return a product that is different from what was dispatched to you, we do not take any responsibility for the incorrect product sent to us and may not be able to return the incorrect item that has been sent as part of the return.

Removal of Personal Information:

If you are returning an item where personal information pertaining to you and/or a third-party may be saved (e.g., an electronic item), you must erase this information completely prior to sending the item back to us. You will be fully responsible for any data breach that may occur if you fail to do so.

Non-Returnable Items:

For items fulfilled by Amazon, we do not accept returns of the following:

  • Items classified as hazardous materials or items that use flammable liquids or gases
  • Online subscriptions after they have been accessed
  • Gift Cards (except as required by law)
  • Certain health and personal care items
  • Fresh Food and Grocery products
  • Fresh flowers and live indoor plants

Seller Return Policy:

Third-party sellers on are expected to offer returns on an equivalent basis, but their policies may vary. To determine whether items sold and fulfilled by a third-party seller can be returned, check the returns policy set by the seller.

Amazon International Store Return Policy:

Please see our Amazon International Store Returns policy for information about returning Amazon International Store items.

Amazon Fresh Items:

If you aren’t satisfied with the condition of an Amazon Fresh product, we’ll issue a refund up to 15 days from the date of delivery. You can request a return through Your orders if you receive a damaged or otherwise unusable Amazon Fresh grocery item. If the return option isn't available, kindly contact-us.


The majority of Amazon Fresh food and grocery items aren't returnable, but may be refunded.

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