When you return an item, you may see different return options depending on the seller, item, or reason for return. A refund will be issued in accordance with Amazon.sg refund policy, once we receive the item(s) or after the seller notifies us of receipt of return, as the case may be.
The Returns Support Centre offers you the option to have your item collected/picked-up, rather than you having to post it. You will be able to choose from several time windows so that the return can be collected at your convenience (e.g., morning, afternoon, evening).
Note: It is not possible to request a very specific collection time (e.g., 4:00pm).
Amazon will collect the item(s) you'd like to return up to 6:00 pm, as long as an adult is available at the collection address to hand over the package. Amazon won't accept packages left in safe locations. If your collection address is non-residential or an apartment complex, your package will need to be left at a reception area.
Drop-offs are offered by our carrier partner Ninja Van. When this option is displayed during the returns process, below it you will see a link to the Drop Off Locator. Click the link and identify a location in your area for you to drop off your return.
To return an item using a Drop Off location:
Note: If the returned product is Hazmat, the system will provide a Hazmat label. Please print that and paste it on the return package.
If the option to return your item using a pre-paid option is not available for your return, you can ship the item to us yourself with the address label provided, using any carrier that is convenient for you. You can generate the self-ship return label from the Returns Support Centre (see, “How do I return an item?” on ‘About Returns and Refunds’ help page). We recommend that you use a trackable delivery service. Please retain any tracking information given to you by the carrier. If you ship the item to us on your own and the reason for return is the result of an Amazon error or, if we have agreed to bear the return shipping costs (for example, in case of Free Returns), your refund will automatically include up to S$5 in return shipping fees.
You will need the following return documentation for return shipping:
Put the return authorisation inside of your package, attach the label to the outside, and ship the item to us on your own with any carrier that is convenient for you.
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