When you return an item, your eligibility for a refund and how your refund is issued may differ based on a number of factors, including how long you have had the item, how the item was purchased and the reason for the return.
How Refunds Are Issued
Once you have returned your item, a refund will be issued after we receive the item, or after the seller notifies us of receipt of return (in case of items sold and fulfilled by a third-party seller). Most refunds are issued based on the payment method used at the time of purchase.
The following are the refund timelines associated with each payment method.
|Payment Method||Refund Method||Refund Time (After Return Is Processed)|
|Credit Card / Debit Card||Credit Card / Debit Card||5-10 business days|
|Credit Card / Debit Card||Amazon.sg Gift Card||within 6-12 hours|
|Amazon.sg Gift Card||Amazon.sg Gift Card||within 6-12 hours|
|Credit Card & Amazon.sg Gift Card||Amazon.sg Gift Card or both||Reference times above for details|
Note: After the carrier has received your item, it can take up to 5 days for us to receive and process your return.
Refunds or Gift Returns: If you're a gift recipient and have returned your gift in line with our Gift Returns process, Amazon will process your refund as an Amazon.sg Gift Card. The Amazon.sg Gift Card will be added directly to the Amazon.sg account you used to initiate your return so that you can easily track the remaining balance on the Amazon.sg Gift Card. The Amazon.sg Gift Card will be added to your Amazon.sg account after we receive your return, as per the Amazon.sg Gift Card refund timelines mentioned in the table above.
If the returned product is not in the original condition, or returned after the return window, you will be partially charged for the product price based on the following applicable policy:
|If You Return||Refund You Receive|
|Items in original condition, but received past the return window period (15 days) with reasons like 'No longer needed'||80% of the item's price|
|CDs, DVDs, video games, VHS or cassette tapes, or vinyl records that are opened (taken out of wrap)||50% of the item's price|
Note: We've extended our return window for the 2020 Holiday season. Most of the items shipped between 1 October and 31 December can be returned until 31 January 2021.
Track Your Refund
To check the status of your refund:
Go to Your Orders in Your Account.
Click View Return/Refund status next to the order.
Shipping Cost Refunds
If you return your item using a pre-paid label and the reason for return is not the result of an Amazon error or a faulty item, a return shipping fee of S$7 will be deducted from your refund amount. If the total value of the item(s) you have returned using a single pre-paid label is less than S$7, there will be no refund credited to your original payment method for that return.
Note: If you return an item using a pre-paid label, and the item is eligible for Free Returns, no return shipping fee will be deducted from your refund irrespective of the reason for return.
If you ship the item to us on your own and the reason for return is the result of an Amazon error or, if we have agreed to bear the return shipping costs (for example, in case of Free Returns), your refund will include up to S$5 in return shipping fees.
If you wish to claim above the amount refunded for return shipping, you will need to Contact Us and provide evidence to us to substantiate the reasonable costs incurred.
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