Frequently asked questions about returns, refunds and replacements.
For most items you purchase on Amazon.sg, you may request returns within the 15-day return window.
When you return an item, you may see different return options depending on the seller, item, or reason for return. Find out more about our Returns Policy, at Amazon.sg Returns Policy.
Note: We've extended our return window for the 2020 Holiday season. Most of the items shipped between 1 October and 31 December can be returned until 31 January 2021
You can replace the items that are sold and fulfilled by Amazon SG. Find out more about our Replacements Policy, at Amazon.sg Replacements Policy.
To Return items:
Some sellers may need to review your return request before providing a label or instructions on how to return your items. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, go to A-to-z Guarantee Refund.
Note: We've extended our return window for the Holiday season. You will have until midnight of 31 January 2021 to return any eligible items that are shipped between 1 October 2020 and 31 December 2020. See the Amazon.sg Returns Policy for more details.
If you are returning an item for a refund, make sure that you do not include items from multiple orders or deliveries in the same box to ensure you receive correct refund. You will be issued a refund in accordance with the Amazon.sg Refunds policy, once we receive the item(s) or after the seller notifies us of receipt of return, as the case may be.
To track your return:
You can also track your package on the courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID on the carrier’s website to track your return.
Once you have returned your item, a refund will be issued after we receive the item, or after the seller notifies us of receipt of return (in case of items sold and fulfilled by a third-party seller). Most refunds are issued based on the payment method used at the time of purchase.
|Payment Method||Refund Method||Refund Time (After Return Is Processed)|
|Credit Card / Debit Card||Credit Card* / Debit Card*||5-10 business days|
|Credit Card / Debit Card||Amazon.sg Gift Card||6-12 hours|
|Amazon.sg Gift Card||Amazon.sg Gift Card||6-12 hours|
|Credit Card & Amazon.sg Gift Card||Amazon.sg Gift Card or both||Reference times above for details|
* If the original card has been lost, stolen or expired, the customer will be able to select a Gift Card refund online or contact customer service to have the refund applied to another credit card.
Processing time for returns may take up to 5 business days after we receive the item(s). For more details, please see the Amazon.sg Refunds Policy.
To return a gift for a refund / replacement, go to our Online Returns Centre and click Return a gift option. For details, visit our help topic on Gift Returns.
Amazon International Store Products can be returned in line with the Amazon International Store Returns policy.
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