About Ordering from a Third-Party Seller

Third-party Sellers are independent businesses that offer a variety of new, used, and collectible merchandise.

The steps to place an order with a third-party seller are the same as placing any other order on Amazon.sg. You add items to your cart, then complete your order through the Amazon checkout process. Amazon SG will disburse your funds to the third-party seller but never pass along your payment information.

If a seller asks you to send funds directly to them, bypassing the Amazon checkout process, do not place the order, and contact us immediately.

The third-party seller's items will be fulfilled directly by the seller, and the seller will also handle customer service. Because Amazon SG isn't directly involved in the completion of sales arranged with third-party sellers, you'll need to contact the third-party seller directly for the following issues:

  • Check on your order or package status
  • Schedule or reschedule services
  • Cancel an order and receive a refund
  • Return an order

If a dispute arises between you and a third-party seller, and you can't reach an agreement with them, the Amazon.sg A-to-z Guarantee is available to you. For more information, go to About A-to-z Guarantee.

Note:

  • When an order is placed with a seller, you can cancel the order yourself from Your Account within 30 minutes. Select the order and click Cancel Items . After 30 minutes, you can request a cancellation from the seller through Your Account by clicking Request cancellation. If the order has already entered the dispatch process, this option won't be available.
  • Sellers work hard to ensure that stock is on hand for delivery, but occasionally a listed item will no longer be available by the time an order is placed. If a seller is unable to deliver your item, they should refund you promptly so that you can place a new order. While stock-outs can happen, we do require sellers to keep these to a minimum. Please understand that in some cases the out-of-stock item might no longer be available at the listed price.
  • Sellers can set their own prices for the items they sell on Amazon.sg. Prices for similar or identical items from other sellers can vary.

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