The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a third party seller. Our guarantee covers both the timely delivery and the condition of your items. If either are unsatisfactory, you can report the problem to us and our team will determine if you are eligible for a refund.
You can submit an A-to-z Guarantee refund request when all of the following apply:
If you encounter a problem not listed above, you may still report the problem, but note that we cannot guarantee a refund until the investigation is complete.
When you're ready, refer to A-to-z Guarantee Refund Requests for instructions on how to report your problem.
The A-to-z Guarantee does not cover digital items, payments for services, stored value instruments. Additionally, if you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the A-to-z Guarantee. This guarantee applies only to purchases made on the Amazon.sg website from a third-party seller
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