There are several reasons why you might not recognise a charge.
Important: Do not send your credit card number by email, as this is not a secure transmission method.
Your complete order history is available in Your Account. If you do not recognise a charge, consider the following common scenarios:
If the charge is not explained by any of these situations, please contact us by phone and have the following information available:
Any personal data disclosed to us will be held in accordance with our Privacy Notice.
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