Multiple Charges for the Same Order

Orders may be split into multiple deliveries or even multiple orders. Because we charge for items when they are dispatched, this may result in multiple charges. However, the total amount charged should add up to the amount displayed when you placed the order.

Items from a single order may be sent as more than one delivery for several reasons. The most common are:

  • One or more of the items was sold and dispatched by a third-party seller.
  • We dispatched the items from different Fulfilment Centres.
  • The items had different availabilities and you selected the I want my items faster. Dispatch them as soon as they become available option at checkout.
  • The items are being delivered to more than one address. Selecting different delivery addresses for the items in an order will result in each delivery address being assigned a different order number.

The order summary in Your Account shows the amount charged for each delivery, and the total charged per order.

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