Track Your Order

Most packages including Amazon Fresh, and International Orders can be tracked on once they have been dispatched. You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Want to track an package? Find tracking information and order details from

Tip: Want to track your Prime Now orders placed on the Prime Now app? Find tracking information and order details from Your Orders on the Prime Now app.

To track your package:

  1. Go to Your Orders.
  2. Go to the order you want to track.
  3. Click Track Package next to your order. The delivery method and carrier for your package will be given here and in your dispatch confirmation e-mail.


  • If the order you want to view isn't displayed, change the 'last 6 months' option at the top of the Your Orders screen.
  • If you can't find any tracking information, please see the Missing Tracking Information section below.
  • Orders for Heavy or Bulky items, products worth more than S$400, or products requiring age verification will require a signature at point of delivery.
  • If your package shows as delivered, but you haven't yet received it, see Find a Missing Package for more information.
  • For troubleshooting guidance around Amazon Fresh orders that you haven’t received, refer to Where's My Amazon Fresh Order?

Missing Tracking Information

Here are some reasons why tracking information may not be available:

  • A delay in the updates to the tracking database.
  • Some packages, such as standard international deliveries, aren't trackable.
  • Third-party sellers sometimes don't provide Amazon with tracking information for their orders.

If the estimated delivery date for your package has passed and your tracking information hasn't changed, please allow an additional day or two for the package to be delivered. Usually packages arrive on or shortly after the estimated delivery date.

Contacting Carriers

For orders fulfilled by Amazon, in most cases, up to date tracking information is available within Your Orders. In the event that you wish to contact the carrier delivering your package for additional information, see How to Contact our Carriers.

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