Find a Missing Package That Shows As Delivered

Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your package.

Why contact the carrier?

Tip: Contact the carrier. Ask if they have additional information about the package's location.

The carrier might have more information about the location of your order or even a photo of where it has been left.

Make sure that you have your tracking number or delivery confirmation number handy. To find contact information about your carrier, go to Our Carriers section on Track Your Package help page.

If the tracking for your package shows it as delivered but you have not received it, you should:

  • Check if someone else at your address has accepted it.
  • Look around the delivery location. Your package may have been left with a neighbour.
  • Contact the carrier if there is still no sign of the package.

Note: Some carriers may deliver until 10 pm.

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