If you're having trouble signing in, you may be entering in an incorrect e-mail address or password.
If you're having trouble signing in, here are some things to check:
Incorrect E-mail Address
Your e-mail address must be in this format: email@example.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.
If you're sure you're using the correct e-mail address, try to reset your password. For more information, go to Reset Your Password.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.