Learn about Amazon International Store policies for change of mind returns and faulty items returns.
We've extended our return window for the 2020 Holiday season. Most of the items shipped between 1 October and 31 December can be returned until 31 January 2021.
You may return most new and unopened Amazon International Store items within 30 days of delivery for a full refund of the price you paid. Unless otherwise stated, original delivery costs, Import Fees Deposit and return shipping for change of mind returns are not refunded. Change of mind returns within 30 days of receipt of delivery are easy with our online Returns Support Centre . Please note that it can take up to 15 days for an item to reach us once you return it.
If we receive your returned item(s) after 45 days from receipt of delivery, we may deduct a 20% restocking fee from your refund.
You may return a defective, faulty, damaged, or incorrect item for a full refund of the price you paid, including original delivery costs, Import Fees Deposit and a credit of S$30 to cover reasonable substantiated delivery costs associated with returning the item(s) to us. If your reasonable return shipping costs exceed S$30, Contact us before shipping the item and provide evidence to us to substantiate the reasonable costs incurred, for which you will be reimbursed.
Defective items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.
We reserve the right to withhold the return shipping credit, deduct restocking fees, deduct Import Fees Deposit (IFD) or reject a return that falls outside of our return policy.
|Carrier||Contact Details and Working Hours|
|ECMS|| Phone Number: +65 3163 6930
Mon - Fri: 9 AM to 6 PM
Saturday: 9 AM to 1 PM
Amazon International Store is not required to accept any returned item that, as a result of customer negligence, misuse or tampering is damaged, missing parts or in unsellable condition.
Most refunds are issued to the payment method used at the time of purchase. Please refer to our help page About Amazon International Store Refunds for more information.
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