Account recovery will require you to provide documentation to regain access to your account. Attempt to sign in using a registered backup method or a trusted device before attempting an account recovery.
You can use account recovery to disable Two-Step Verification on your account by providing and uploading a copy of government issued identification to confirm your identity as the account owner.
To protect your account, we will not be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign-in to your account, you will have access to make changes to your account.
Use the link below to initiate account recovery for Two-Step Verification: https://www.amazon.sg/a/recover/upload
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