The Buyer-Seller Messaging Service

The Amazon Buyer-Seller Messaging Service simplifies and protects communication with third-party sellers.

To access the Buyer-Seller Messaging Service, log into your account and go to Message Center.

With the Buyer-Seller Messaging Service, you can do the following:

  • View past communication with sellers on
  • Reply to seller messages.
  • Send attachments to sellers. File types supported include plain text (.txt), PDF, images (.jpg, .gif, and .png), and Word documents in .doc and .docx format. The message can't exceed 10 MB (including attachments).

Buyer Seller Messaging


  • You can opt out of unsolicited messages from third-party sellers. To do this, update your promotional email settings under Email Preferences.
  • reserves the right to delete or remove any attachment containing inappropriate content. reserves the right to decide what it considers inappropriate content.
  • You can use any information the third-party seller provides to contact them, but we strongly recommend that you use the Buyer-Seller Messaging Service. This service ensures mail is filtered for spam and possible phishing attempts, and we will maintain a copy of all correspondence which can be used to support any A-to-z Guarantee Claims submitted by you.

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