About Your Prime Membership on Prime Now and Amazon.sg

Frequently asked questions about Prime membership on Prime Now and Amazon.sg

1. I have an existing Prime membership that I've paid for on Prime Now Singapore. What happens to it? Will I need to sign up for a Prime membership again to be a Prime member on Amazon.sg?

   If you had a Prime membership on Prime Now Singapore, your membership has been automatically upgraded to include additional shopping and delivery benefits on Amazon.sg. Your preferred payment method and auto-renewal selection will apply to the new plan. You will continue to have access to the same benefits you currently enjoy, including shopping on the Prime Now app, Prime Video and Prime Gaming.

   Your will receive an email notification with details of your upgraded membership. The billing date for your Prime membership charge (S$2.99/month) was adjusted to re-start on October 8, 2019, and we've refunded your last Prime membership payment (S$2.99).

2. I'm enjoying a Free Trial of Prime on Prime Now Singapore. What happens to it?

   You can enjoy all the additional benefits Prime has to offer on Amazon.sg with a 30-day free trial of Amazon Prime, starting October 8, 2019. Your preferred payment method information and auto-renewal selection will apply to the new plan.

   You will receive an email notification with details of your upgraded membership.

3. Why have I received a notification related to my Prime membership?

   Your Prime membership has been automatically upgraded to include additional Prime benefits offered on Amazon.sg.

   If you do not receive a Prime membership upgrade email, you can visit www.amazon.sg/prime to sign up for Prime using a valid payment method, and we will cancel your previous membership and refund the last charged subscription fee. Learn more about how to sign-up for Prime.

4. Will I receive a refund for my old Prime Now membership?

   Yes, we've refunded your last Prime membership charge.

5. Which payment method will be charged now that my Prime membership was upgraded? Was my billing date changed?

   Your preferred payment method and auto-renewal selection will apply to the upgraded plan. If you wish to change your payment method, you can visit https://www.amazon.sg/gp/primecentral.

   The billing date for your Prime membership was adjusted to re-start on October 8, 2019.

6. Why have I received a notification from my bank for a Prime membership charge when it is not due for renewal?

   Your Prime membership on Prime Now Singapore has been automatically upgraded to include additional shopping and delivery benefits on Amazon.sg. Your preferred payment method and auto-renewal selection from Prime Now will apply to the new plan. You will also continue to have access to the same benefits you currently enjoy, including shopping on the Prime Now app, Prime Video and Prime Gaming.

   The billing date for your Prime membership charge (S$2.99/month) has also been adjusted to re-start on October 8, 2019, which is reflected as a charge on your payment method. We've also refunded your last Prime membership payment (S$2.99). This means that any charges for the benefits that you enjoyed from the day you were last billed until the new charge for the current billing cycle has been waived by us. You should be receiving an email notification with details of your upgraded membership.

7. Why have I received a notification from my bank regarding payment decline for a Prime membership charge when it is not due for renewal?

   We are upgrading all our customers' Prime membership on Prime Now Singapore to include additional shopping and delivery benefits on Amazon.sg. If we are unable to charge your payment method due to payments issues, your Prime membership will be suspended and a notification will be sent. We will also issue a refund for your last Prime membership payment (S$2.99) to the card used for payment. Please contact your bank if your card has expired or has been blocked and you haven't received your refund.

   To continue using Amazon Prime benefits, kindly update your payment method, after which the updated payment method will be charged S$2.99 for your Prime membership on Amazon.sg.

8. Will the duration of my plan change with my membership upgrade?

   Your Prime membership will continue to renew monthly until terminated.

9. What can I do if my upgrade fails?

   Visit www.amazon.sg/prime to sign-up for Prime. Learn more about how to sign-up for Prime.

10. Will I be eligible for a Free Trial again if I sign up for Prime on Amazon.sg?

    The Prime membership on Amazon.sg is an upgrade of the Prime membership that was available for Prime Now Singapore. If you had a paid monthly plan on Prime Now Singapore, you will be upgraded to a paid monthly plan on Amazon.sg. If you had a 30-day Free Trial on Prime Now Singapore, you will be upgraded to a 30-day Free Trial on Amazon.sg.

    If you haven't availed Prime on Prime Now Singapore, you are eligible for a Free Trial on Amazon.sg.

11. I am a Singtel-Amazon Prime member, am I eligible for the new Amazon.sg Prime benefits? What benefits are part of my membership?

    We have upgraded your Singtel-Amazon Prime membership to include new and additional shopping and delivery benefits from Amazon.sg. Your membership benefits now include:

    • Delivery
      • FREE One-Day Delivery: With no minimum purchase on Amazon's expanding domestic Prime eligible section.
      • FREE One-Day Delivery: With no minimum purchase on Amazon's expanding domestic Prime eligible section.
      • FREE International Delivery on millions of eligible items: Enjoy free international delivery on millions of eligible orders over S$60 from Amazon US when you shop on Amazon.sg.
      • FREE 2-Hour Delivery on thousands of eligible items: Skip the trip and enjoy ultra-fast delivery on thousands of items including groceries and household items on Prime Now, for orders above S$60.
    • Prime Video: Watch popular movies and TV shows on your TV, tablet, mobile device, or on the web. Stream online or download for offline watching with Prime Video.
    • Prime Gaming: Enjoy a selection of free games every month, access to free in-game loot, and a Twitch channel subscription with Prime Gaming.
    • Exclusive Early Access to select Deals: Enjoy 30 minutes early access to Prime eligible lightning deals and exclusive access to special shopping deals and events before other customers. Be the first to get the best deals.