Pickup Locations

Pickup Locations provide you with an alternative delivery location where you can collect your packages.

Pickup Locations are available across Singapore. Instead of delivering a package to your home or business address, you can select a Pickup Location and collect your package at a time that is convenient for you.

Only eligible items can be sent to a Pickup Location

If all the items in your shopping cart are eligible for delivery to a Pickup Location, during checkout, you will see the option to Search for a Pickup Location.

If only some of the items in your shopping cart are eligible for delivery to a Pickup Location, you can choose to have these eligible items delivered to a previously saved Pickup Location. You will need to provide another address for the rest of the items to be delivered.

To find out which items can be delivered to a Pickup Location, see Pickup Location Eligibility.

When your package is delivered and ready for collection at the Pickup Location, you will receive an email notification with a QR code or an OTP and pickup instructions. You will be required to present the QR code or OTP received to collect your package from the pickup location. You can also access this QR code or the OTP by clicking the Track Package button corresponding to the order under Your Orders. Find out how to place an order for delivery to a Pickup Location.

Note: If there are no Pickup Locations currently available in your area, you will see a message that says "No Pickup Locations were found matching your search criteria" when you search for a Pickup Location and you will need to select an alternative address to place your order. Next time you place an order, we recommend that you search again to see if we have added a new location in your area.

Pickup Location Eligibility

Many items that are sold and fulfilled by Amazon or sold by a third-party seller and fulfilled by Amazon can be delivered to a Pickup Location if they meet the specified criteria.

What items are not eligible to be delivered to Pickup Locations?

  • Amazon International Store items (sold and shipped by the applicable overseas Amazon entity, e.g. Amazon US)
  • Items sold by third-party sellers that are shipped directly from the seller

Pickup Location Size Restrictions

If the combined size, weight or dimensions of your package exceeds the size restrictions below, you may need to remove items or select a different delivery address to proceed with your order.

Maximum Weight 5 kg
Maximum Total Linear Dimensions (Length + Width + Height) 80 cm

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