To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
All transformation are about the people, and our particular knack of trying control everything with red tape. Mark provides a very humorous recourse as to why we do this and how to get Bureaucracy to work in your company. Loved it. Awesome!