To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Been ordering for a couple years and love these. However the two last boxes were full of melted powder that we couldn’t use; see pic. It was past the return window so we couldn’t return it. Would love if company would replace the shipment.