To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I actually ordered this twice. The first one I ordered got beyond lost but Amazon Prime was great about refunding my money (it did eventually make it to my door looking like it had been run over about 6 times) but the second order showed up right on time and my bunny is happy. :)