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I spoke with the manufacter to inform them I received my two skillet and the packaging had a rough cardboard ring between the two pans and it was bound with a shrink wrap tightly. This casued the cardboard to rub and damage the surface of the skillet. They said they would send new one. Then about 2 weeks later, I get an email from the Canadian office and said I would have to file a claim with them. They never answered their phones and provided a short window to refile. FELT LIKE A HUGE SCAM TO ME. I left messages but no reply. These are expensive and should be backed as promised.
I read a ton of positive reviews chefs. These pan reviews are why I don't trust reviews any longer. both bans will not sit flat on my element and the handles are so heavy they have to be positioned just right or i prop[ a salt shaker underneath to stabilize. I hate these pans! Don't waste your money.
This pan is probably the best (and admittedly most expensive) nonstick pan I have ever used. Even eggs and cheese slide off the pan. My only criticism is, as others have noted, the nonstick coating is very thin on the lip and already has a small chip in it. A minor issue. Time will tell on its durability.
The large pan was damaged by factory I believe. Also, the surface area to cook on is smaller because of the sides being so sloped. It is only 9 inches. Its more of a stir fry skillet. My 12 inch glass lid does not not fit, I think because of the sloped sides.