Do Not Buy This Phone.
Reviewed in the United States on 22 September 2020
I was really excited about getting this phone. It had fairly good reviews, it was a really great price, and it looked good. But it is so much more trouble than it is worth. Please, just spend the extra money and get a phone from a tried and true company that actually cares about it's customers and products.
I bought this phone in the beginning of December. Within a MONTH, it was dropping cell signal, turning off randomly, and causing issues. This issue has continued for 9 months. I have been in correspondence with their service and technical team, and all I got was cookie cutter emails, and the suggestion to factory reset (which did nothing but postpone it's issues for about 36 hours) until I finally called, and they said that all I could do was send my phone into their warehouse, and wait for (usually 20 days but because of Covid more) a month or more, for them to decide if the warranty, which is very confusing even for a person who works a law firm, would cover the problem. They do not offer a temporary replacement phone, they will not hold your information or put it back to how it is if you send it in. They will not be responsible if it breaks while shipping it to or from the ware house, and if they decide that it doesn't fall under the warranty, you have to pay for shipping, to and from (to the ware house anyway), and all work that was done on it. They won't help for a local shop to do the work, they will not work with you in anyway to help fix the issue.
That's not the only thing. The camera, is not great. It can take really well lit, like sunset and sunrise pictures. But If you try to get something when it is remotely dark, it will be grainy and the zoom is horrendous!
The phone is a super weird size and configuration. It doesn't fit any cases but the exact ones from BLU, (which they only have the ones they send you) and a few obscure companies that make them. They are also expensive and they do not have many options.
The phone also has a really hard time with its headphones. I don't know if it's the adapter or the earbuds they send with it, but it refuses to let me use them when I am on a video call, or phone call, and when I use them while listening to YouTube or Spotify, they make the phone freak out for no reason. I really think it is the phone though, because I use the earbuds on my laptop, and they work great, so there is something wrong there as well.
Now, these issues are not huge, and if you would take them at the cost that phone is at, then go for it, its your money. However, I had this phone when I got into a car accident, and when I had one of the scariest medical scares of my life, and both times, it just decided it wasn't going to work. To fix the issue of it not connecting to my cell service, I had to restart it at least once, sometimes multiple times. If you ever get into a potentially dangerous situation or need to make an emergency call, you cannot rely on this phone to be able to allow you to call for help. I thankfully was not in life and death situations and I am okay now, but I fear for anyone who has this phone and does get into a life and death situation. I pray that no one is hurt because of having to deal with this phone.
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