To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Really liked the phone at first, but after a few weeks the camera stopped working. When I contacted them about the issue their first response was did I drop the phone or get it wet. I had not, bit still seems weird to ask that about a water proof extra durable phone. They then said they would send a new camera I could replace myself instead of replacing the phone and the video they sent showing how wouldn't open because my phone said it had malware. If phone doesn't break it's great but wanted more from the rugged part or at least better customer service. Good luck, hope your experience is better.