Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
Tried this because I thought the packaging looked cute. It's amazing!! Caffeine free, brews in cold water directly for an iced tea or hot water for normal hot tea and super fruity even though there isn't any sugar. Would highly recommend