To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I’ve used this product multiple times before and can say for certain this last bottle we got had something wrong with it - it smells really awful, like a harsh chemical smell, and it isn’t nearly as thick or effective as other bottles. I’m skeptical of this vendor that it may not actually be Aesop.