To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Update: TCL responded and I appreciate that. However I had already attempted to contact them prior, and was not able to get through by phone. I did get assistance via email for another issue they solved by email. I did get through by phone later on, and unfortunately the advice given did not solve the problem. I do not get notifications from three very important apps, and for that reason I have to return the phone. I can deal with quirks, but one of the basic functions of a smart phone is to get notifications. I like the price, and think that paying 1k or 800 for a cellphone is not feasible for me. I appreciate the effort of TCL, but this phone does not work for the notification issue.
I will initiate a return, unfortunately.
Battery life: 5 stars Display: 5 stars for a budget device Functionality: 3 stars it shuts down in the middle of app usage and it does not work well with run if the mill functions like printing from the phone. Notification: 3 very spotty and inconsistent. This is the biggest problem and why I will be returning it. If I can't consistently get notifications, then it's kind of pointless of having a phone. I wish LG was still in this market. But since they are not, I guess I'll have to get a samsung.
This phone is not the fastest, but I didn't need it to be. I need it to work with ATT and it absolutely, positively does not work with ATT. There is a specific SE 10 model that does and I posted a photo (screenshot) that shows what WILL work from TCL. Do not order this if you have ATT.
I tried really hard to like this phone. It shouldn't have been a challenge because the battery life and screen are fantastic. Not just for the price either. The camera and speaker are pretty decent. The fingerprint reader never misses. But two things keep it from being even tolerable to use. The first is memory management. The phone has 4gb of RAM yet consistently tells me there is between 2-1.5GB free. But RAM is meant to be used. What happens is that the phone seems to remove apps from memory completely, and so many, MANY of my applications never receive notifications unless I open the app. Once I exit it (not even close it, just switch to another app or go to the home screen) I won't get any notifications. Some apps have no issues with this, some will not notify me unless it's the most recently app I used. The other, and worse, issue is with the digitizer (touch sensor). The phone always recognizes my touch, but swiping is so incredibly sensitive that moving my fingers even a few pixels will fling the screen around. This is incredibly apparent when I'm reading and scrolling text up as I read, changing sliders in apps (for example distance) or using the brightness slider. The slightest slide instead of touch, again literally a few pixels, registers as if I slid my thumb across the entire screen. This is infuriating when I'm trying to use Google maps to look around, or when I blind myself in the middle of the night trying to turn the brightness up by 5% but instead get solar blasted with full brightness. As much as I want to like this phone, I just can't because it's constantly trying to annoy me.
My feelings are HURT!! I thought I finally brought a GREAT all around PHONE. SO I ONLY THOUGHT IS THE OUTCOME.
I Purchased this phone TCL SE 20 right before I died with COVID in September. Thank God he chose to bring me back to life. Anyhow I was unable to check the phone out, because it came after I was in the hospital on a Ventilator for 32 days.
Most of my family nor friends made Contact with me, because I didn't have a phone. Again, I had open this yet, and my old of 2 years done. It sucked for everyone not being able to contact me.
Made it home praise God 🙌, still recovering well 🙌👏 praise God again. I got to check out my new Cool phone. People are able to contact me now. Phone seemed to be awesome 💥 it takes great pictures, battery 🔋 last all day, even though many hours of Social media 🎯🚨 I get great COMPLEMENTS, on the QUALITY OF PICTURES, COMPARED TO IPHONES, that all 7 of my children have. Beautiful pictures, video ETC.
It's only been Right at 4.5 months and it's starting to lose WiFi connection in many locations, Glitches bad, running out of space and I have extra a memory card, and it came with a 128 storage space.
This is REALLY UPSETTING!! I LOVE THIS PHONE....I GUESS I SHOULDN'T HAVE, LISTEN TO OTHER'S CONCERNING THIS PHONE 🤞 MANY STATED, DON'T BUY.
NO US SERVICE REPAIR.
I ONLY HAD IT A LITTLE OVER 4 MONTHS, SO, I DEFINITELY SHOULDN'T NEED ANY TYPE OF REPAIRS, AT THE PRESENT TIME 😩🥺😳🙁🤬 BUT IT'S GIVE OUT.
First thing, this phone, the TCL 20SE, does NOT work with Verizon or any CDMA cellular network carrier. This is straight from TCL's product page on their TCL.com website.
Now that that is out of the way, this phone is amazing. It came new in the box and included all OEM documentation, a fast charger, a USB-USBC cable and even included a clear/transparent silicon case (cover). As far as the features, exactly what I was looking for:
Earphone/mic plug jack for corded accessory connectivity. Expandable SD card for enhanced data storage. Front and rear facing cameras for multi-angle videos and pictures. UHD touch screen display and ultra wide angle format. Amazing resolution and incredible picture quality. Blazing fast processor for unbelievable data, internet and streaming connectivity speeds.
Now for the draw back, and there really is only one:
Amazon, this is totally on you and the seller for not filtering this product effectively. I searched specifically for Verizon network unlocked phones and this came up twice as a featured ad and three more times unsponsored on the first page of results. This phone is NOT compatible with the Verizon network, yet you placed it in the results anyway. Thanks to you, my son who picked this phone out because it had everything he wanted for a Christmas gift, now has pick something else and settle for that! I had to research on my own to determine why I couldn't get it fully activated on our Verizon service, only to discover it's not compatible and will never work. I sent the seller an email and they have updated the description to reflect the exclusion of Verizon network (CDMA) functionality. After updating their Amazon ad, your filters are STILL including it in the results. Not impressed.
Arrived on time. Didn't work on the T-Mobile network. Tried for a couple weeks to get it working but had to download an third-party app for texting. One speaker didn't work. But other then that it was a decent phone for the price. Return was too easy. Ended up getting a different phone from t-mobile direct
When I first got the smartphone, I could not turn of the Crypto.com app. I manually went to settings and made several attempts to Force Stop the app but it would never go away. The Crypto.com app stayed on even when the app is manually close. They finally fixed the issue it with the latest operating software update.
After the software update, the Ledger.com app that contains my hardware assets will not close. I tried to force stop the app but it will not close. Will your software engineers be able to hack my cold storage wallet and steal all my hard-earned cryptocurrency?
This is not a good reputable company if you allow your programmers to be hackers at the same time. I hope I don't lose my money in my online account. Luckily, I have 2-factor authorization security. You need to send another updated software patch before customers get hacked.
Otherwise, the smartphone seems to work mechanically well.
So far the phone seems okay I try to use it in downtown area and the call was not going through very clear. I didn't have that issue with my other phone. It's nice and bright has a ton of that it has extra space to hold one extra app where you're called buttons are. I don't do much on my phone except for Google I don't play games and my battery does run out by the end of the day. The fingerprint recognition is great so much better than my other phone.