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Overall great, totally love! Stores fingerprints locally (not on the cloud) and once setup, will work even during an internet outage! (app on cell can't communicate with lock while WiFi is down), but lock is fine (tested this specifically for a friend). When you line up finger properly, recognition is virtually instant (1/50) of a second... I write date on battery, every time I charge it, lasts 2 months for me... Crazy key blank, you will never find it locally, or get it cut (but you never ever need). They (Eufy) send 5 key blanks with lock. But I never take keys (other than the single car key for the car I drive). It also does a number code, (I never use, fingerprint part is top notch). Bought second one "used" from amazon (sold by Eufy/Anker). Was new, maybe an unused return? Everything was perfect, I opened a new one, this was identical. Anker great company (first bought cell batteries years ago) great product, superb app. (I do not bother integrating it with Alexa but read it does). Totally recommend this device! Two suggestions, turn of chime (it makes a chime noise on every lock/unlock event) if you want (from App). Turn on autolock ()great feature it locks after a minute or two (adjustable) if you do not turn around and "lock" it outside. I almost never turn around and "lock" it, the Autolock feature is SUPERB. House is NEVER unlocked. I now NEVER EVER get locked out, as I just touch a finger and poof it opens!
Extras: When battery is low, it will say (in female voice) "Battery is low, please charge" when charging, lift UP (towards ceiling) on lock inside (top half), pull battery OUT of lock (remove totally, pull away from door) and any Micro USB cable (plug it right into battery, takes 4-6 hours to charge, red light when charging, turns blue when done). Charge lasts for two months. Nothing to find/get. Plug it in via an old (android) cell charger (standard micro USB) or you could unplug an Amazon FireTVstick and use that cable (same connector), or that kind of cable on a PC, Chromebook or Mac's USB port. If door is not closed, it announces "door is jammed". If door is left open (say bringing in groceries or furniture) is simply extends deadbolt after 3 minutes. Close deadbolt when done and close door and either it will autolock or you can flip lever. App keep meticulous notes on every event. You add users in app (must have smartphone and WiFi) and you initially add fingerprints using app (they are stored on device, you use app to guide you not a fingerprint sensor on cell). Very very slick, love it! Used to have to leave house with keys everytime (or leave door unlocked, say doing yardwork. Now never! single key for car if using car...
P.S. first one was black, numbers OK to read on my porch (Specially at night) second one was silver, numbers almost impossible to read in daytime. I use fingerprint 99.999% of the time, so don't care about numbers. Silver better if lock sits in sun, black heats up in sun faster.
Placed this on my garage door to remove keys from my life. It’s an easy install and works well 95% off the time, makes an error with the finger print once in a while. Easy to use app. The first issue though is Alexa integration 50/50 functionality. Half the time Alexa will attempt to lock and say eufy unable to respond, this is also with a second router only a few feet from this door. Not sure why it struggles with my Alexa but flawless otherwise. The only suggestion I have is for the company to add a door handle. Had to try many looks to get the right one.
Overall, this works great but there are a few things that are not great- If you get the silver, and your front door isn't in a dank cave, you will have a tough time seeing the numbers once they light up during the day. This front door faces north and is covered by a porch, so it's not very sunny and it's still tough. We have another smart lock on a different house (Kwikset) and on that, you just press the lock button and it locks. On this, you have to find the lock button by bringing up the numbers, then press and hold the "house with an X" symbol (vs the "house with a check"-stupid) for 3 seconds, then wait for the chime. When I'm running out the door in the morning, I don't want to worry about if I pressed the button long enough- but being able to check and lock the deadbolt from my phone does make this less worrisome. The fingerprint reader does not work well for older people or if your hands are dry (like in winter). I bought this for a house that my parents use, so it's a bummer that the reader doesn't read their old fingers, and they have trouble with seeing the numbers during the day, so I usually get a text from my mom asking me to lock or unlock the door for them. Multiple times a day. Convenient for them (they text on the way home so it's open when they arrive), not so much for me!
I wanted so badly to love this lock. I’ve used 3 or 4 other smart locks in the past from various brands, mostly Kwikset, and my experience has varied from lock to lock, but this one was easily the most impressive in terms of build-quality and design. The fingerprint ready worked quickly and without fail, too.
The reason it only gets a 3 out of 5 from me has everything to do with certain features you aren’t able to disable and an inability to recognize successful locking. We would leave the house and lock the door behind us, and roughly 3 out of 4 times the lock would tell us that it failed to lock when it didn’t. There was no way to disable this voice prompt, and it became extremely annoying to hear every time we left.
If this weren’t an issue, I’d probably still have returned it simply based on a few minor gripes, like the size of the keys and the overall app experience for the price, but I can’t say I’m not impressed with the quality of the design and quickness / quietness when unlocking the door.
We ended up deciding that we simply didn’t care about features like remote unlock or fingerprint readers, and that what we actually wanted was something simple and minimalist with a keypad and traditionally sized keys.
The fingerprint reader is not quite as immediately responsive as, say, an iPad. Will try to reset and reconfigure again for the thumb instead of the index finger to see if it performs better. Overall, so far so good.
I bought this lock for a loved one and they couldn’t install the lock because the screws used to attach the exterior portion to the interior portion were entirely too big. They are a veteran and security is important to them. Eufy failing to provide an adequate lock makes us lose faith in their ability to ensure a secured environment. I hope you all can send a replacement that actually works as intended. This brand came highly recommended, so this experience is disappointing.
I was looking for a WiFi door lock for a while. I did a lot of comparison, read a lot of reviews etc. I kept going back to this one. It faired very well in my research. I purchased it on Amazon Zdays and got an excellent price. I am disabled and sometimes I have to unlock the door for my nurse or therapist, it takes 2 seconds m. The only problem I had a few times is the lick wasn’t auto locking so I just recalibrate and it auto locks(that’s why the 4). I did write to Eufy Customer Service, they answered rather quickly with some troubleshooting. Of course, it hasn’t happened since I wrote them. Enjoy your new lock as much as I do!