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The phone came in packaging that looked like it went to war. It is definitely not a new phone as I have purchased many phones before, mostly SAMSUNG and saw that the packaging is completely wrapped in plastic. It only has 2G and 3G network and for a phone that is said to be just last years' model, I find this to be low. But I needed something immediately for a visiting person to use and since the price was reasonable, I have kept it. There is absolutely no English instructions but I went to the Samsung site and got them.
seemed alright when i first got it, once I switched the language to English. Unfortunately you can not group your contacts. everyone I try to talk to on the phone says the same thing that the phone keeps cutting in and out, they are missing over half the conversation. Now looking for a new phone and will be returning this one.